Your Water. Your Health. Our Mission.
HRSD turns wastewater into clean water, protecting your family’s health, waterways, and community
85 Years Protecting Your Water and Your Community
HRSD has proudly partnered with municipalities across southeastern Virginia and the Eastern Shore to protect public health and our local environment. Every day, we treat nearly 150 million gallons of wastewater from homes and businesses. For 85 years, we’ve been removing harmful pollutants, recovering natural resources and returning clean water to local rivers, streams, and the bay. Our work may not always be visible, but it’s essential to building long-term sustainability for our community.
Our Promise
We promise to treat wastewater and recover natural resources to protect public health and the environment.
Our Vision
Our communities will have clean waterways and reliable water resources for generations to come.
Consumer Annual Report
See how HRSD protects health, cleans waterways, and plans for the future. Explore achievements and stories in our Annual Report.
SWIFT Virtual Tour
The SWIFT Research Center replenishes the Potomac Aquifer with up to one million gallons of drinking water quality SWIFT Water® daily.
Customer Self-Service Center
Designed to improve your billing and payment experience. Register to view your bill, make a one-time payment, manage autopay, and more.
Where does my water come from and where does it go?
Explore HRSD's Strategic Plan
ExploreFrequently Asked Questions
What is HRSD?
HRSD has been protecting public health and the waters of Hampton Roads by effectively treating wastewater in the Hampton Roads service area since 1940. For more information about HRSD click here. To view the water cycle and learn more click here.
HRSD bills customers for its wastewater treatment services. Some local Water Utilities utilize the HRSD billing system, and for these accounts, customers will receive one combined HRUBS bill which includes their local Water Utility and HRSD. Customers in cities that do not utilize our billing system will receive two separate bills for water-related services: one from HRSD and one from your locality’s Water Utility.
Does HRSD pick up trash?
No, your local public works department, or private service, provides trash collection.
Does HRSD provide water testing for residents?
HRSD does not provide testing of water for residents. Residents can contact their local Water Utilities to see if water testing service is offered there, contact the local extension service office, or seek private companies offering water testing for more information.
How is the amount of the wastewater treatment charge determined?
For most customers, HRSD’s wastewater treatment charge is based on the amount of water used per billing period. For each billing period, the Water Utility reads the water meter and provides HRSD with the total amount of water consumed for that period. To view the water cycle and learn more click here.
How are wastewater charges calculated if there is no water meter at my property?
In the absence of a water meter, a flat rate is billed.
Clean Water,
Healthy Communities.
